Terms and Conditions

Thanks for visiting our website and welcome! Whilst using this website you are agreeing to comply with and be bound by the following terms and conditions of use which together with our privacy policy govern A Party Palace’s relationship with you in relation to this website. When you purchase from A Party Palace, you enter into a contract and these terms detail our responsibilities to you.

The term ‘A Party Palace’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Austin House, 43 Poole Road, Westbourne, Bournemouth BH4 9DN . A Party Palace trades as a limited company and is registered for VAT under number 938 1945 87. The term ‘you’ refers to the user or viewer of our website.


Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a better experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

Most web browsers allow some control of most cookies through the browser settings. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all, or parts of, our site.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

This website uses Google Analytics cookies. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout (opens in a new window).


1. General Terms

The content within the pages of this website are for your general information and use. Whilst we endeavour to keep the information up-to-date and correct, we make no representations or warranties of any kind, express or implied, about the completeness, accuracy, reliability, suitability or availability with respect to the website or the information, products, services, or related graphics contained on the website for any purpose. Any reliance you place on such information is therefore strictly at your own discretion. The content is subject to change without notice.

The prices displayed on this website include VAT at the current and appropriate rate. The standard rate of VAT is currently 20%. This does not include Children’s Costumes where no VAT is charged. All payment is made in GBP (British Pound Sterling). We reserve the right to amend the price of any item or to withdraw an item on sale at any time, regardless if an order exists for an item.

Images used on this website may depict products that we do not sell that are used as props for photography. Some images may be used for illustration purposes only.

This website uses cookies to store browsing information enabling you to use our shopping cart and checkout.

Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements. Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Every effort is made to keep the website up and running smoothly. However, A Party Palace takes no responsibility for, and will not be liable for, the website being temporarily unavailable due to technical issues beyond our control.

From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s)

2. Making a Purchase & the Contract

To make a purchase you are required to complete our simple checkout process. You will be guided through the checkout and asked to input your data to complete the transaction. Upon placing your order, we will send you an order acknowledgement email; this is to advise you that we have received your order request. When your order is ready to ship, we will then send you a despatch confirmation email. It’s at this point that we accept your order and the contract is formed. We reserve the right to cancel an order should there be an issue with stock levels or payment details, or the identification of a pricing or product description error. All purchases take place in a safe environment using the latest SSL (Secure Sockets Layer) encryption technology and a secure server.

3. Liability

A Party Palace shall not be liable in any way for any loss or damage arising directly or indirectly from the delivery of goods being delayed or prevented or for any other reason beyond our control including the acts of any third parties. Furthermore, in no event will we be liable for any loss or damage including, without limitation, indirect or consequential loss or damage, or any loss or damage whatsoever whether arising from loss of data, loss of profits or loss of revenue in connection with the use of this website.

4. Delivery

A Party Palace will deliver any goods ordered to the delivery address supplied when submitting an order. Availability permitting, orders will despatched for delivery within the stated time frame. The despatch of goods constitutes our duty of fulfilling the contract. If you are unfortunate enough to receive a damaged item, please contact our team within 7 days by email. They will be happy to assist you and arrange a replacement or refund where applicable. We do advise you to check goods upon arrival. No liability can be accepted for costs caused by late deliveries, or for any other reason. If you refuse delivery, please notify our customer service team immediately.

5. Returns, Refunds & Exchanges

We want you to be happy with everything you buy from A Party Palace. If you are not completely satisfied with any* of the goods you have purchased then please notify us at returns@apartypalace.co.uk immediately and return them to us within 7 days for a full refund for the goods. We are only able to reimburse postage on faulty goods. Goods must be received in original condition and packaging with all components intact. Ensure that you include full order details otherwise your refund may be delayed. Alternatively you may wish to exchange unwanted or incorrectly ordered goods; please contact us to arrange this at returns@apartypalace.co.uk. Once your return or exchange has been processed, we will return any monies owed onto the original payment account.

COVID-19 Online and Instore Returns policy

Our instore returns policy, currently, is that we are NOT offering returns or refunds on costumes and wearables. Refunds and returns for all other products are at the buisness' discretion. All returned items will be isolated for a minimum of 72 hours in an attempt to reduce coronavirus transmisson. 

For all online purchases, your consumer rights give you a 14-day 'cooling off' period to return your items (if applicable) and/or recieve a refund. We will offer exchanges, refunds and returns as long as items are unworn, intact, unopened or undamaged. All returned items will be isolated for a minimum of 72 hours in an attempt to reduce coronavirus transmisson. Once a return, exchange or refund has been issued, we will return any monies owed onto the original payment account. All previous returns, refunds and exchanges terms remain.

* Please note that personalised items can only be returned if the goods are faulty.

6. Health & Safety

Toy Safety - All the toys selected in the A Party Palace on-line store comply with the European Toy Safety Regulations and bear the CE mark and age guides where appropriate. Please retain any packaging for future reference.

Adults should inflate balloons and supervise their use with children under 8 years.

7. Halloween Stay at Home Bundles

Our stay at home bundles are a quick and easy way to decorate your house this Halloween. However, due to COVID-19 restrictions on our suppliers and on what we're able to get in stock, products included in the bundles may sell out and we will need to substitute. The replacement product will be similar and will not stray from the bundle theme. Therefore, product assortments and colours may not be as pictured. Main items, such as balloons, will not be affected. We will use our creative license to keep the bundle theme consistent and the value of the substitute will be equal to or more than the out of stock item.


Ukrainian Charity Prize Draw via JustGiving Terms & Conditions 


Please read these terms carefully before entering the Competition. Entering the Competition constitutes an acceptance of these terms and conditions.  

About the business  

The promoter of this Competition is A Party Palace. A Party Palace trades as a limited company (registered company number 06629586). 

The registered address is Austin House, 43 Poole Road, Westbourne, Bournemouth BH4 9DN.  

VAT Number: 938 1945 87. 

Who can enter  

  • The competition is only open to those over the age of 13, in line with Instagram and Just Giving age restrictions, and must live in South West London.
  • Winners will need to collect their prize from A Party Palace, 36 Sheen Lane, East Sheen, London, SW14 8LW.
  • Entries without a South West London postcode will be excluded from the Competition. 
  • The Competition is closed to employees of A Party Palace and their close relatives and anyone otherwise connected with the organisation or judging of the competition.  
  • Automated or bulk entries from third parties will be disqualified.  
  • We reserve the right to exclude serial competition entrants who have entered more than 4 competitions in the last month.  

Dates of competition  

  • The competition opens at 9am on 11/3/2022 and ends on 31/3/2022 at 9am, we will announce when we are closing the competition on social media, a winner will be selected by Monday 4th April 2022.
  • Entrants can enter at any point between these dates. 

How to enter  

  • To enter the competition, entrants must donate minimum 3.00 via the official Just Giving page or through exact change in store, in exchange for a raffle ticket.
  • Entrants should let us know via Instagram, email or phone that they have entered and donated so that we can log their personal and contact information.

How will the winner be selected & announced  

  • The winner will be randomly drawn from all those that entered.
  • The winners will be notified via DM on Instagram and tagged in a post announcing the winner by Monday 4th April. If the winners cannot be contacted or do not claim the prize within 7 days of notification, we reserve the right to withdraw the prize from the winner and pick a replacement winner.  


Details of prize  

  • The prize consists of a free standing balloon demi-arch, up to value of 135.00. You can select any colour combination and balloon finish up to this value, including Chrome latex or confetti latex. The arch with be on a heavy stand with a tapered end that will need to be secured in your home or venue.
  • The Prizes are as stated and they cannot be sold or exchanged for cash, goods or services. Unless specifically agreed in writing by A Party Palace.  
  • The Prize is not transferable and must be accepted by nominee stated in the winner’s entry . 

Marketing promotions  

  • A Party Palace reserve the right to use the voice, image, photograph, name and likeness of the winners and their nominees for publicity and in advertising, marketing or promotional material without additional compensation or prior notice to the winners. In entering the Competition, all participants consent to such use of their voice, image, photograph, name and likeness. In the event the winner or nominee is under the age of 18, parental consent for will be acquired prior to the above. 
  • Copyright of any material produced as part of the competition is owned by A Party Palace and/or its content suppliers.  
  • Unauthorised use of the material produced as part of this competition, including reproduction, storage, modification, distribution or publication without the prior written consent of A Party Palace or, where applicable, the respective competition entrant is prohibited.  
  • Where you are able to submit any contribution to this competition you agree, by submitting your contribution, to grant A Party Palace a perpetual, royalty-free, non-exclusive, sub-licensable right and license to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, play, and exercise all copyright and publicity rights with respect to your contribution worldwide and/or to incorporate your contribution in other works in any media now known or later developed for the full term of any rights that may exist in your contribution. If you do not want to grant A Party Palace the rights set out above, please do not submit your contribution to A Party Palace.  
  • By submitting your contribution to A Party Palace you warrant that your contribution is your own original work and that you have the right to make it available to A Party Palace for any or all of the purposes specified above. Furthermore, you warrant your contribution is not defamatory, does not infringe any law, you indemnify A Party Palace against all legal fees, damages and other expenses that may be incurred by A Party Palace as a result of your breach of the above warranty and waive any moral rights in your contribution for the purposes of its submission to and publication on the Site and the purposes specified above. 

Data protection  

  • You consent to your first name, photograph and social media handles about you being disclosed on A Party Palace’s digital channels or other media if you win any Prizes under the Competition. In the event the winner is under the age of 18, parental consent will be acquired prior to the above. 
  • Any personal data relating to participants will be used solely in accordance with UK data regulations ​and will not be disclosed to a third party without the entrant’s prior consent or entrant’s parental consent if under the age of 18.​ To find out more about what data we hold and how we process data please read our privacy policy http://www.apartypalace.co.uk/our-privacy-policy.htm.  
  • By entering the Competition, you agree that A Party Palace may contact you in relation to the Competition.  

Absolving responsibility of the social platforms  

  • This promotion is in no way sponsored, endorsed or administered by, or associated with Instagram or any other social network.  

General liability cover  

  • A Party Palace do not accept liability for any damages whatsoever, including, without limitation, indirect or consequential damages, loss of profits, or any damages whatsoever arising out of, or in connection with the competition.  
  • Except in the case of death or personal injury arising from its negligence, or in respect of fraud, and so far as is permitted by law, A Party Palace and its associated companies and agents and distributors exclude responsibility and all liabilities, whether direct or indirect, arising from:  


  • any postponement or cancellation of the Competition;  
  • any changes to, supply of or use of the Prize; 
  • any act or default of any supplier, which are beyond A Party Palace reasonable control.  


  • A Party Palace does not accept responsibility for any liability arising from technical incompatibility, problems relating to the internet, or technical difficulties of any kind and no responsibility can be accepted for entries not received for whatever reason.  
  • A Party Palace shall not be liable, whether in tort, contract, misrepresentation or otherwise for loss of profits, loss of anticipated savings, loss of goods, loss of use, loss or corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses.  
  • You agree to indemnify A Party Palace against all liabilities, claims and expenses that may arise from any breach of your agreement with A Party Palace. 
  • We reserve the right to change the Competition rules and these Terms and Conditions from time to time. If we do so, we will always have the most up to date terms and conditions on the Website and in the case of a discrepancy between these terms and conditions and those on the Website, the Website terms and conditions will apply.  
  • These Terms and Conditions shall be governed and construed in accordance with the laws of England and Wales. Any disputes arising here shall be exclusively subject to the jurisdiction of the courts of England and Wales.