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Frequently Asked Questions

What are your delivery charges?

We have a standard charge of £4.99 which takes 3-5 days.   For those last minute purchases we also have a next day delivery which works Monday-Friday.   It costs £9.99.   We need to receive your order by 1pm to guarantee the delivery as next day and it will be with you by 1pm on the day of delivery.

Where's my parcel, it hasn't arrived?

 If your parcel hasn't arrived within the time frames above please email us at enquiries@apartypalace.co.uk  with your order number and we'll get on the case straight away.

Can you tell us about the Cookies on your website?

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a better experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive.

Most web browsers allow some control of most cookies through the browser settings. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all, or parts of, our site.  To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

This website uses Google Analytics cookies. To opt out of being tracked by Google Analytics across all websites visit http://tools.google.com/dlpage/gaoptout (opens in a new window).


We know you sell things in your shop that aren't online, can I buy these too?

Yes, we are without doubt more bricks and mortar retailers than online so we are starting off slowly with some of our best selling ranges and will gradually build the website up to sell more. In the meantime, feel free to call or email us to make enquiries about other products. We'll always help wherever we can!

Do you sell Adult Costumes as well as Children's?

Yes we do, our stock changes frequently so give us a call and we can talk you theough how we can help you.

If I order something from you and change my mind can I return it?

Yes you can. Please email us in advance at returns@apartypalace.co.uk to let us know that you are sending the item back and then send it back within 7 days of receiving it.

We only accept items back that are in their original re-saleable condition with all of the packaging intact.

Unfortunately, unless your item is faulty we are not able to reimburse the postage.

Please see our full Terms and Conditions page for more information.

Do you send internationally?

No sorry, at the moment we're UK only.

Can I pay for inflated balloons online?

No, ordering inflated balloons can be quite detailed so we want to make sure we have everything just so. We would much rather you talk to one of the team who are expert at making sure you have the right balloons for your event!  
We're very happy to deal with you on the phone if you can't make it in to the store.   We can talk you through lots of choices and help advise you properly based on your needs and budget.

Do you open on Sundays?

We only open on Sundays throughout October to cope with the Halloween mayhem.

I live locally so don't need you to post but can I reserve something?

Absolutely yes!   We will reserve an item for 48 hours unless it's a busy time for us (Halloween, Christams and Book Week).   At those times we can only reserve items for 24 hours.

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A Party Palace
487-493 Upper Richmond Road West
East Sheen
London SW14 7PU
020 8487 8260